RETURNS POLICY
Refunds and returns will be issued as an on‑file clinic credit; no refunds will be returned to credit cards.
All sales are final. We will only exchange or refund goods if they are defective or damaged, and if our Vendor approves the exchange or refund. In circumstances where you consider a product defective or damaged, please contact us at the clinic within 24 hours of receipt of order with details of the products and defect/damage. All items must be returned in the original packaging to be considered for exchange or refund.
All Veterinary Diet Products are 100% Guaranteed by our partner food companies and can only be returned for the following reasons:
Palatability - Pet will not eat or does not like the taste of the food.
Quality - If there is a problem with quality of the product.
Safety – If a bag or can has a broken seal which has compromised the integrity of the food.
All inquiries regarding palatability guarantees, returns, and/or exchange can be directed to the clinic.
_290.jpeg)
